Terms and Conditions

All rights are reserve to DeeDoc Consulting Group. During the term of this agreement, the customer must conform to the Terms and Conditions and the Acceptable Use Policy of Jajasa.com, a subsidiary of Deedoc Consulting. We reserve the right to modify without prior notice. All modification to the terms becomes effective 24 HRS after posting on TruQuat.com Website.

Responsibility:

  • You will be responsible for your sites and content. All sites that you host should be in accordance with all rules (AUP, Privacy Policy) and regulations of Jajasa.com. Misuse by you may result in actions on your account, including removal from the host with/without a notice and without a refund.
  • Jajasa.com makes no warranties of any kind, expressed or implied for services we provide. Jajasa.com will not be responsible for any damages your business may suffer. Jajasa.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Jajasa.com, its employees, suppliers, customers or any third party.

Account Setup:

  • We will setup your account after we have received payment. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. All orders are verified before activation to get rid of orders made with the intention of 419 or scams. We do not issue refunds on such orders. Providing false contact information of any kind may result in the termination of your account.

Acceptable Use Policy:

  • You must be in full compliance of the Jajasa.com Acceptable Use Policy. Please familiarize your business with Jajasa.com AUP.

Bandwidth Usage:

  • You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated threshold limit we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages.

Billing & payments:

  • You have agreed to supply appropriate payment for the services received from Jajasa.com, in advance of the time period during which such services are provided. You agree that until and unless you notify Jajasa.com of your desire to cancel any or all services received, those services will be billed on a recurring basis.
  • Cancellations must be done in writing via the cancellation form provided. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing via email that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. You should immediately receive an automatic "Your request has been received" email with a tracking number. Jajasa.com will confirm your request and process your cancellation. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us immediately via Chat, Email or phone. We require that cancellations of service are done through the online form to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed.
  • As a client of Jajasa.com, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. Jajasa.com provides a 10 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 10 days and not paid will result in a late fee and/or an account suspension until account balance has been paid in full.
  • Jajasa.com reserves the right to change the subscription amount and any other charges at anytime. Contracted customers shall not be affected by changes before their due dates.

Chargeback and Payment Disputes:

  • All payment disputes must be raised via the support ticket system.
  • If you dispute a payment through your credit card company, through PayPal or another financial institution we may immediately suspend or terminate all services you have purchased from us pending resolution. If we are charged a chargeback settlement fee, or other fee related to the payment dispute, we may pass this fee onto you.

Cancellations and Refunds:

  • Jajasa.com reserves the right to cancel any account at any time with or without notice.
  • Customers may cancel at any time via a cancellation form.
  • The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
    • oBank Wire Transfers
    • o InterSwitch Debit Cards
    • o Cheque's

No Refunds:

  • There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases.
  • Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
  • If you violate our terms and conditions we may terminate or suspend (temporarily or indefinitely) any services you have with us. In this case no refund will be given for any payments that have been, or are made by you to us.
  • Following a violations of or terms and conditions, we may levy an investigation charge of 20.00 per instance.

Backups and Data Loss:

  • Jajasa.com is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Jajasa.com servers.

Transfers:

  • Transfers are provided as a courtesy service to our customers, and we can not make guarantee the availability, possibility, or time required to complete an account transfer.

Server Maintenance:

  • We might have, from time to time, perform maintenance, upgrades or replacements to our servers. We reserve the right to suspend access to such server during the required time to do the maintenance, upgrade or exchange the server, for no more than 8 hours. In this event, the users will be sent an e- mail at least 24 hours before the due date and time for maintenance

Indemnification:

Customer agrees that it shall defend, indemnify, save and hold Jajasa.com harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Jajasa.com, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Jajasa.com against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Jajasa.com; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Jajasa.com server

Termination and Suspension

  • You may terminate your hosting at any time by advising us via a support ticket that you wish to do so.
  • We may suspend any or all of your services where we have reason to suspect a violation of our terms and conditions whilst we investigate the suspected violation. We may suspend your services where we have reason to suspect that a script installed on your site is being abused while we investigate the suspected abuse.
  • We may modify any of these terms and conditions contained, at any time and in our sole discretion, by posting a change notice or a new agreement on our site. Your continued participation now, or within thirty (30) days following the posting notice of any changes in these terms and conditions, will constitute a binding acceptance by you of such rules, changes or modifications. If any modification is unacceptable to you, your only recourse is to terminate your account(s). In this case, a pro-rata repayment of web hosting costs will be made.